Another Side Tours Customer Survey

How did you first hear about Another Side Tours? *

Online

Print advertisement

Word of mouth/Referral

Previously attended tour

OPTIONAL: Please let us know the name of the website, publication or person you were referred to us by. *

When selecting your tour experience, what other options were under consideration? *

Another tour provider

Create your own tour experience (do it yourself)

Suggestion from hotel concierge

Other (please provide details below)

OPTIONAL: Please let us know the name of the other tour provider(s) you considered. *

How important is price when selecting a tour company? (1 being LEAST important and 5 being MOST important) *

How important is flexibility when selecting a tour company? (1 being LEAST important and 5 being MOST important) *

How important is service when selecting a tour company? (1 being LEAST important and 5 being MOST important) *

How important is location when selecting a tour company? (1 being LEAST important and 5 being MOST important) *

How important is staff knowledge and experience when selecting a tour company? (1 being LEAST important and 5 being MOST important) *

What was your primary reason for choosing Another Side Tours over the other options you were considering? *

Uniqueness of tour and experience

Price

Range of services and selection of options available to you

Interaction with staff

Location

OPTIONAL: Please include any written feedback regarding this question. *

Based on personal desires for your tour, did Another Side Tours fulfill all of your desires? Did we meet your expectations regarding dates and times? (1 being LEAST important and 5 being MOST important) *

Did we meet your expectations regarding number of guests? (1 being LEAST important and 5 being MOST important) *

Did we meet your expectations regarding pricing? (1 being LEAST important and 5 being MOST important) *

Did we meet your expectations regarding staff interaction? (1 being LEAST important and 5 being MOST important) *

Did we meet your expectations regarding tour location/scenery? (1 being LEAST important and 5 being MOST important) *

Did we meet your expectations regarding tour quality? (1 being LEAST important and 5 being MOST important) *

How would you rate the overall experience with the staff pertaining to attentiveness, professional demeanor, appearance, friendliness and knowledge? *

The staff exceeded my expectations

The staff lived up to my expectations

I am indifferent, they did not exceed expectations nor did they disappoint

The staff did not meet my expectations

OPTIONAL: Please let us know if there is staff member in particular you would like to acknowledge? *

OPTIONAL: Please tell us about your most memorable moment during your tour? *

OPTIONAL: Is there anything else you would like us to know or ways for us to improve? *

OPTIONAL: Do you have any upcoming tours or tavel dates we may assist you with? *

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